Welcome to Coactive Consulting Limited
Your People & Operations Partner for Growing NZ Small and Medium Enterprises.
We help New Zealand businesses bridge the gap between ambitious growth plans and the day-to-day reality of hiring, leading and running effective teams.
When your business is growing but you’re not ready for a full‑time Operations Manager or People & Culture lead, a fractional partner gives you the senior support you need – only when you need it.
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Led by Carleen Corry-Lalande, a results-driven Strategic Operations Specialist, we provide the oversight and operational excellence needed to scale your business effectively while minimising your business overheads.
Our proven framework leverages a hybrid delivery model, providing seamless support to businesses across New Zealand through integrated remote and on-site solutions.
Why Partner with Coactive Consulting?
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Extensive Senior Leadership: Benefit from over a decade of expertise in leading large-scale operations and national teams.
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Operational Efficiency: We optimise your business by identifying and resolving historical bottlenecks.
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Strategic Talent Acquisition: We manage the full-cycle recruitment process to attract and retain top-tier talent that fits your unique culture.
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Performance & Development: We foster a collaborative work environment through dedicated coaching, mentoring, and continuous improvement initiatives
Bridging the gap between strategy and daily operations
HOW WE CAN HELP
People& Operations Partner
Ongoing support (for example, 1–2 days per week) to lead your people and operations function.
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Align your structure and workforce planning with your growth goals so everyone knows their role and priorities.
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Improve how your leadership team works together and how decisions flow through the business.
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Free up founders and owners to focus on strategy, customers, and revenue
Workforce Planning & Recruitment
Clarify the roles you actually need and how they support your strategy.
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Design job descriptions and ads that attract the right people for your culture
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Manage the full recruitment cycle – screening, interviewing, selection, and offer – in partnership with you.
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Support structured onboarding so new team members settle in quickly and start contributing faster.
Operational Excellence
A focused review of how your operations, people, and processes are currently working day‑to‑day.
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Identification of bottlenecks, risks, and gaps that are slowing growth or creating stress.
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A prioritised improvement plan written in plain language, so you know what to tackle first.
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Option for ongoing support to help you implement changes with your team.
HOW IT WORKS
Every engagement is tailored, but the way we work together follows a simple, practical approach.
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Discover
We start with a conversation to understand your business, team, and growth plans. You share what’s working, what’s not, and where you feel the biggest strain in your people and operations.
Design
I recommend the right mix of support – from a one‑off operational health check to a recruitment project or ongoing fractional partnership. Together we agree on clear priorities, ways of working, and how we’ll measure progress.
Deliver
I work alongside you and your team to implement the plan, blending on‑site time (where helpful) with flexible remote support. The goal is always the same: practical changes that your team can sustain long after the initial engagement.
No long‑term lock‑ins – just the right level of senior support for where your NZ SME is today.
MEET CARLEEN CORRY-LALANDE
I’m a Strategic Operations Partner specialising in people and operations management for growing New Zealand businesses. Over the past decade I’ve led large‑scale operations and national teams across financial services, healthcare, and property, experience I now bring to SMEs that are ready to scale.
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Clients describe my style as open, constructive, and grounded in continuous improvement. I work alongside you and your team, building strong relationships while making sure the right structures, people, and processes are in place to turn your growth ambitions into operational reality.
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Based in Queenstown, I support SMEs across New Zealand – including Auckland,Wellington, Christchurch and regional centres – through a mix of on‑site and remote support, depending on your business needs.
People& Operations Partner
Ongoing support (for example, 1–2 days per week) to lead your people and operations function.
​
Align your structure and workforce planning with your growth goals so everyone knows their role and priorities.
​
Improve how your leadership team works together and how decisions flow through the business.
​
Free up founders and owners to focus on strategy, customers, and revenue
TRUSTED BY INDUSTRY LEADERS
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Tim Kiefte
Head of Advisory
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Carleen’s business acumen shines in both the big picture strategic direction and down to the smallest operational detail. A true people person who understands the impact of task related efficiency whilst ensuring that her team is equipped to achieve the desired results. A leader who loves getting into the detail and has a good eye for finding and developing high quality team players. I would have no hesitation in recommending Carleen.
Paul Reid
CEO/Business Owner
Working with Carleen has been a fantastic experience. She is incredibly diligent and was a steady hand through our staff reorganisation. She made the recruitment process seamless, handling everything from job descriptions to final hiring. Carleen’s ability to set clear KPIs and organise a team is exactly what any growing business needs.
Lauren Nevill
Clinic Director/Business Owner
We have had the privilege of working with Carleen for just on a year now and we are delighted with the outcomes on all of Carleen's projects.
From building and inducting a team to fine tuning and reforming processes and preparing executive level documentation and proposals. We are extremely grateful that we have such a talented, reliable and easy to work with person to help us lift our game.
If you’re a growing NZ SME and you’re feeling the strain on your people and operations, let’s talk.
Together we can build the structure, team, and ways of working you need to grow with confidence.
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Book a free 20‑minute discovery call
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Email Carleen: carleen@coactivepartner.com
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Call/text +64 27 480 1694 to discuss what you need.
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